No. Only customers can edit their saved shipping addresses and payment information.
Can we cancel a customer’s subscription for them?
Yes. You can cancel a customer’s subscription from the Subscriptions tab in the account details. To learn more, visit Subscription products.
How do customers change their email address or password?
Customers needing to update their email address should create a new account. Customers can use the Forgot password link in the Sign In window to reset their password.
It isn’t possible to change a customer’s email address or password on their behalf.
My customer can't reset their password.
Customers can only reset their password when they try to log into their account before checkout. The option to reset their password doesn't appear on the checkout page.
Can a customer save a PayPal account as a payment method?
No. Customers can only save credit card information and billing addresses.
Can customers check out without an account?
Yes, logging into an account at checkout is optional. Customers without accounts can check out as a guest.
Can I require customers to create an account to check out?
No. It isn’t possible to make creating an account required.
Can donors create customer accounts?
Yes. After you enable Customer Accounts, donors can create an account when they check out.
Will orders made while logged out appear in a customer’s account?
If the customer enters the same email address at checkout, this order will appear in their Customer profile in the Customers panel. However, when a customer views their own account, orders placed while logged out won’t be included.
Will orders made before the customer created an account appear in their account?
All orders placed with the same email address will appear in their Customer profile in the Customers panel. However, when a customer views their own account, orders placed before creating their account won’t be included.
How customers sign in and manage their information
Customers log in using the Sign In link located on the New Hair Game navigation menu.
Click the “Login”
When logged in, the link changes to My Account.
After they’re logged in, they can click the My Account link to:
View their orders and donations
Manage their subscriptions
Add and update billing information
Add and update shipping addresses
Update their name or password
Tack order and manage your Account Via the order email
Customers can also click the View order link in order emails. This opens a new tab or window where they can log into their account and view their order.
